. Complaint Number: 10242483 Incident Date: September 11, 2008 Date Added to File: September 16, 2008 Description of the Complaint: I was backing out of my driveway, put my car into drive to go forward, and the transmission failed. The vehicle was towed to an independent mechanic for diagnostic testing. Dealership provided an estimate of 3,300 dollars to replace the transmission which is unfair for a consumer in this tough economy. After reading over 100 complaints from others sharing the same experience, I feel this is definitely something that needs to be investigated. The vehicle is currently at the dealership.
I have since found out it is a widely known problem. My car never showed any signs of transmission failure. I noticed many other blogs and a recall investigation filed for this problem, so I thought I would report one more occurrence of this problem for this vehicle. There was absolutely no indication prior to the failure that there was any problem with the transmission. Investigation has indicated that the torque converter has failed. The transmission fluid was changed according to scheduled maintenance.
The contact stated that while driving 30 mph, the transmission malfunctioned. The tach revved high but no forward motion. Complaint Number: 10231864 Incident Date: December 16, 2007 Date Added to File: June 20, 2008 Description of the Complaint: At 44,000 miles, with absolutely no warning, my transmission simply quit working. The vehicle would not go into drive, 3rd gear, low or reverse. The mechanic says it is the cooling system that cools the transmission that is causing the problem-none the less it is a recurring dangerous problem. Complaint Number: 10233977 Incident Date: July 10, 2008 Date Added to File: July 11, 2008 Description of the Complaint: Driving home from a family road trip, car began slipping and went into neutral.
She then went to the grocery store, came out and started the vehicle. The manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12V006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. We called ford and they said to take it to a dealer and have it looked at. According to two seperate ford dealerships the problem is with the transmission. They replaced all necessary components. I was able to coast up onto the grass area on the side of the 2 lane road and out of traffic before the car came to a complete stop. There was no warning signs prior to the sudden loss of power and it's very upsetting thinking of what could have happened.
Luckily there was an out to pull safely off the road, into a driveway. First thing I did when I gt towed home was checked internet for problems with tranny and the article came up about nhtsb probe about this exact description so I felt I had to make a complaint. Not just the fact of getting hit on the expressway but being a female stranded at night alone on the expressway. Prior to the incident, there were no other signs that the transmission was having problems, no slipping or missing gears. Will not go into drive or reverse.
This is extremely dangerous in driving with South Florida traffic. Dealer informed me that the torque converter splines had worn off. She luckily was able to coast to the side of the highway and into a parking lot. I have to drive about 40 miles on an expressway at night for my classes, if this would have happened then I could have been in alot of trouble. I feel this is a safety concern and design defect please look under ford freestar vans to see the number of similar and recent complaints. The vehicle is mercury monterey, 4 years old 2004 make, bought new in jan 2005 and has 50,000 miles on it. Complaint Number: 10298829 Incident Date: January 8, 2010 Date Added to File: January 9, 2010 Description of the Complaint: While driving at highway speed I lost the ability to move transmission and narrowly escaped being rear-ended by traffic.
Automatic Transmission 2004 Mercury Monterey Automatic Transmission Consumer Complaints Complaint Number: 10460497 Incident Date: May 2, 2008 Date Added to File: June 5, 2012 Description of the Complaint: 2004 mercury monterey. Vehicle was towed to dealer and repaired with a new torque converter around august 2004. We had it towed to a ford dealership and they inspected it, saying it needed a new transmission. I see a class action lawsuit is already filed about this issue but I don't see any resolution of it as of yet. Complaint Number: 10294427 Incident Date: December 3, 2009 Date Added to File: December 3, 2009 Description of the Complaint: I was driving apx. Complaint Number: 10259402 Incident Date: February 17, 2009 Date Added to File: February 19, 2009 Description of the Complaint: My wife and two young daughters were driving to the post office. In park, revved engine and no engagement of transmission was realized.
No accident, but very close calls during stop and go traffic on the way home. Has there been any resolution to all the complaints that have been made. The only thing that worked on the transmission was park, all other gears were inoperative. Complaint Number: 10280656 Incident Date: August 13, 2009 Date Added to File: August 17, 2009 Description of the Complaint: The contact owns a 2004 mercury monterey. Suddenly, without any warning, on the highway near gaylord michigan the engine continued to run but the car was not being pulled forward. The shifting problems is just a continuation of my original complaint.